Terms of service

Shipping, Refund and Return Policy

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

Please allow 10-14 business days for pre order wigs to be processed and 1-3 business days for ready to ship wigs to be processes and shipped.
Products will ship within 1-3 business days from your order date.

All orders placed on weekends or major holidays will begin processing the following business day.

Orders are shipped via USPS and Standard shipping time is 1-3 business days Monday through Friday. Saturdays and Sundays does not count as business days. Keep in mind holidays are not considered business days.
Please enter the correct billing address and contact information exactly as it appears on your bank or credit card statement.
All orders will be shipped with a signature confirmation.


WHEN WILL I RECEIVE MY TRACKING NUMBER?
You will receive a tracking number within 24 hours after your order has been shipped.

MY TRACKING SAYS DELIVERED BUT I HAVE NOT RECEIVED MY PACKAGE. WHAT DO I DO?
You can contact the carrier directly to verify that they no longer have the package. The phone number for USPS is 1-800-ASK-USPS® (1-800-275-8777). If your shipment can’t be located, please contact us for assistance.
We are not liable for packages that are sent to the wrong address when the address information was entered incorrectly.
Please note that once packages are received by USPS, we are no longer responsible for the package. We are not responsible for lost or stolen packages.

DO YOU SHIP TO P.O. BOXES?
No we do not. We only ship to valid addresses due to signature confirmation.

SHIPPING DELAYS
We are not responsible for late shipments due to holidays, inclement weather, or carrier delays.

CANCELLATIONS
Cancellations must be made within 24 hours of purchase.
Once shipped, due to health concerns and the inability to confirm that purchased items have not been used and/or otherwise tampered with, orders cannot be cancelled.
 
REFUNDS AND EXCHANGES
Due to health concerns and the nature of our product inability to confirm that purchased items have not been used and/or otherwise tampered with, no refunds or exchanges will be issued, unless the wrong order has been received and/or products have been received. Damaged (proof of error/damage is required).


CUSTOM WIG UNITS AND CUSTOM COLOR
Custom wig units and custom color wig units are NON-REFUNDABLE! Custom wigs that are made with measurements can not be returned, refunded or exchanged. Custom unit colors are made to order. Once the order is submitted, the order cannot be changed. The custom color you choose will be as close as possible to the photo. We will do our very best to match the color, however, there is no guarantee the color will be exactly the photo or description. By completing your purchase, you agree to these terms. Please email info@honeygoldbeauty.com for any other questions or concerns.